When you or a loved one require support from a nurse or home health aide, choosing the right home health care agency is one of the most important decisions you can make. A quality home health provider ensures safety, personalized care, and the ability to maintain independence while receiving essential health services.
At Tendercare Home Health, we prioritize compassionate, high-quality home care services tailored to each patient’s needs. Below, we’ve outlined key factors to consider when selecting the best home health agency for you or your loved one. For a quick reference, download our printable guide.
Reputation, Licensing, & Accreditation
A home health agency should be licensed, accredited, and staffed with highly trained professionals who meet state and federal regulations. This ensures they adhere to strict quality and safety standards.
Tendercare takes a person-centered hiring approach, which includes:
- A meet-and-greet between families and caregivers before care begins to assess qualifications, discuss expectations, and ensure a good personality fit.
- Full licensing and accreditation, ensuring we exceed basic regulatory standards and provide care families can trust.
Ensuring the Agency Meets Your Needs
Before selecting a home health provider, identify your specific care needs and compare them to the agency’s offerings. Key questions to ask include:
- Who will provide the care—yourself, a family caregiver, or a nurse/home health aide?
- What medical or non-medical tasks will the caregiver need to perform?
- Will the agency provide a replacement caregiver if needed?
- How does the agency ensure continuity of care?
Tendercare matches caregivers with each patient’s unique needs and assigns a dedicated RN Case Manager to conduct in-person visits and oversee the quality of care.
Background Checks & Dependability
When allowing a caregiver into your home, trust and safety are top priorities. It’s essential to choose an agency that performs thorough screening and background checks on all employees.
Tendercare’s hiring process includes:
- Criminal background checks
- Skills and competency evaluations
- Professional licensure validation
- Ongoing training and education
We take extra steps to ensure every caregiver is qualified, compassionate, and committed to delivering the best care possible.
Emergency & 24/7 Support
Emergencies happen, and your home health agency should be prepared. It’s crucial to ask whether they offer 24/7 support and contingency planning for caregiver absences.
Tendercare provides:
- A 24/7 on-call nursing staff available for all patients
- On-call scheduling to ensure care continuity
- A dedicated support line for families needing assistance
Comprehensive Training & Care Standards
Look for an agency that prioritizes ongoing education and training for both its caregivers and office staff. At Tendercare, we:
- Train all healthcare professionals on patient privacy and care procedures.
- Train all office staff on patient privacy.
- Require CPR certification and in-person skills testing before employment.
- Provide continuing education opportunities to enhance skills and career growth.
Join the Tendercare Family
Choosing the right home health care agency is an important decision, and we’re here to help. For a quick reference, download our printable guide. If you have any questions, contact our team today to learn more about our services or how to get started. Your loved ones deserve the best, and we’re here to provide it.
